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The Work-at-Home Agent Model for Improved Customer Loyalty
by inContact
December 03, 2009
- (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.
(WHITE PAPER)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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FACTS® 125™
by Ebix Health, Inc.
January 2001
- (Free Research) FACTS® 125™ is a fully automated and comprehensive system for the management of Section 125, Flexible Benefit plans.
(ARTICLE)
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution
by Microsoft
January 2008
- (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY)
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Securing Laptops with Full Disk Encryption
by PGP Corporation
February 2008
- (Free Research) Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation's highly effective approach.
(ANALYST REPORT)
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
by MarketTools, Inc.
November 2009
- (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
(WHITE PAPER)
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Enabling Enterprise 2.0
by Websense, Inc.
August 2009
- (Free Research) Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enables a successful transition to Enterprise 2.0.
(WHITE PAPER)
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HP Virtual Desktop Infrastructure with VMware View: Bring the benefits of industry-standard servers to your desktop environment
by HP, Vmware and AMD
January 2009
- (Free Research) This solution provides a centralized approach to managing your desktop environment and protecting the information within it. It brings the far-reaching benefits of industry-standard servers and shared storage to your desktop environment, while delivering a full virtual PC experience.
(BROCHURE)
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Reaping The Benefits of Next Generation Dashboards
by SAP AG
June 2009
- (Free Research) The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence.
(WHITE PAPER)
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AVG Internet Security Business Edition v9
by AVG Technologies USA, Inc.
November 2009
- (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days.
(DOWNLOAD)
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Enable Your Workforce with True Anytime, Anywhere Connectivity
by Dell, Inc.
December 2008
- (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
(ANALYST REPORT)
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Why Records Management is important
by Hewlett-Packard Company
March 2009
- (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
(WHITE PAPER)
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Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2
by Microsoft
September 2009
- (Free Research) Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
(WEBCAST)
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The Future of Authentication for Online Services
by SafeNet, Inc.
November 2009
- (Free Research) In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.
(WHITE PAPER)
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Reduce Risk & Save Money with Tokenless Two-Factor Authentication
by PhoneFactor, Inc.
September 2009
- (Free Research) Threats continue to increase in frequency and many industry regulations require two-factor authentication. However, security tokens and other forms of authentication are inconvenient for employees and expensive. View this webcast to discover how phone-based authentication differs from security tokens and other methods of authentication.
(WEBCAST)
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Market Report: Best Practices and Cost Reduction Strategies for Today’s Virtualized Data Centers
by VKernel
August 2009
- (Free Research) This paper addresses the fact that server virtualization is still a relatively new technology undergoing rapid development and innovation. While creating a virtual machine is relatively simple, the underlying complexity of the infrastructure and IT processes cannot be ignored.
(WHITE PAPER)
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Cloud Computing - Latest Buzzword or a Glimpse of the Future?
by Google Apps
February 2009
- (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"?
(WHITE PAPER)
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Automating Stimulus Fund Reporting How New Technologies Simplify Federal Reporting
by SAP BusinessObjects
November 2009
- (Free Research) This paper explores the reporting challenges faced by organizations and examines the many benefits of automated U.S. American Recovery and Reinvestment Act (ARRA) reporting systems.
(WHITE PAPER)
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E-Guide: How to Optimize Career Success with Oracle Certification
by SkillSoft Corporation
November 2009
- (Free Research) Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.
(E-LEARNING TUTORIAL)
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
by NTR Global
October 2009
- (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION)
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Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst
by Birst
October 2009
- (Free Research) In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
(CASE STUDY)
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Cutting Costs Through Workload Automation
by BMC Software, Inc
October 2009
- (Free Research) Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation.
(WEBCAST)
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Proven Strategies for Successfully Deploying An Electronic Health Records Solution
by Kofax, Inc.
September 2009
- (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
(WEBCAST)
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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling
by BMC Software, Inc
April 2009
- (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.
(WHITE PAPER)
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The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen
by Talend
January 2009
- (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.
(ANALYST REPORT)
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