Business Process Management (BPM) Software, Hardware, Services and Research Papers

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Business Process Management (BPM)

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Measuring Return on Investment of Real-time Feedback Analytics

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper demonstrates how even under conservative assumptions, Real-time Feedback Analytics (RFA) have very high ROIs, both in absolute terms and relative to the many productivity and infrastructure investments.

(WHITE PAPER)

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9 Critical Steps in Designing Enterprise-Wide Feedback Systems

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.

(WHITE PAPER)

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The Performance Manager: Turning Information Into Higher Business Performance

by IBM

February 14, 2008 - (Free Research) Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

(WHITE PAPER)

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Developing a Unique Unified Communications Strategy

by Hewlett-Packard Company

September 01, 2009 - (Free Research) This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.

(EGUIDE)

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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money

by Microsoft

October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.

(CASE STUDY)

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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services

by Microsoft

March 06, 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.

(CASE STUDY)

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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services

by Microsoft

February 01, 2009 - (Free Research) annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.

(CASE STUDY)

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Videoconferencing Best Practices: Leveraging The Value of a Total Solution

by TANDBERG

November 12, 2009 - (Free Research) As companies become more global and more virtual, executives are realizing the value of visual communications: Only by seeing the people they’re working with can employees truly collaborate as though they are in the same room, even if they’re continents apart.

(WHITE PAPER)

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Making the News: Dell helps a media company maintain its competitiveness in the evolving news business, reducing the time needed to publish breaking stories by 50 percent

by Dell, Inc. and Intel

February 01, 2008 - (Free Research) This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.

(CASE STUDY)

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BMC Helps Dell IT Automate

by BMC Software, Inc

November 03, 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.

(WEBCAST)

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Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge

by SAP AG

December 17, 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.

(WHITE PAPER)

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PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers

by PC Connection in partnership with Intel

September 28, 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.

(PODCAST)

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Workload Automation in 2 Minutes

by BMC Software, Inc

July 29, 2009 - (Free Research) Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. See how BMC CONTROL-M gives you a single point of control for all your jobs, across all platforms and applications. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation.

(WEBCAST)

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Getting Personal with Business Continuity: Five Critical Success Factors in Overcoming Workforce Disruptions

by IBM

October 02, 2009 - (Free Research) This white paper addresses the critical factors you need to address when dealing with workforce disruption, including threats like pandemics.

(WHITE PAPER)

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Proven Strategies for Successfully Deploying An Electronic Health Records Solution

by Kofax, Inc.

September 22, 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.

(WEBCAST)

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Unified communications and collaboration in action

by IBM

October 05, 2009 - (Free Research) Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.

(PRODUCT DEMO)

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Empowerment as a Growth Strategy

by Oracle Corporation

September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

(WHITE PAPER)

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Surviving and Thriving in the Customer-Driven Age

by Oracle Corporation

September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

(WHITE PAPER)

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Go Green with Ease: Five Steps for Small IT Shops

by Cisco Systems, Inc.

February 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.

(WHITE PAPER)

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SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.

(CASE STUDY)

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Dealing with Specific Types of Difficult People

by Global Knowledge

October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it.

(WHITE PAPER)

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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling

by BMC Software, Inc

April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.

(WHITE PAPER)

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Road Map for Delivering XMLP Documents from Oracle EBS

by STR Software

May 2009 - (Free Research) A transparent, out-of-the-box solution, AventX Oracle Connector utilizes native Oracle E-Business Suite functionality (workflow, forms, and database technology) to automate fax and email delivery of any document that can be printed. The result: measurable savings, streamlined workflow, and enhanced productivity.

(DATA SHEET)

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Five Steps to Secure Internet Single Sign-On (SSO)

by Ping Identity Corporation

June 2009 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.

(WHITE PAPER)

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Improve Your Vision and Grow your Career with Visual Analysis

by Tableau Software

January 2007 - (Free Research) Understand your data on a whole new level with visual analytics. Learn techniques and software that will help you interact with, visualize and navigate your data.

(WHITE PAPER)

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