Business Process Management (BPM) Software, Hardware, Services and Research Papers

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Business Process Management (BPM)

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Service Management: Minimizing and Avoiding Downtime

by IBM

December 07, 2009 - (Free Research) Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents.

(WEBCAST)

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Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge

by SAP AG

December 17, 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.

(WHITE PAPER)

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The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution

by SAP AG

November 01, 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.

(WHITE PAPER)

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Reaping The Benefits of Next Generation Dashboards

by SAP AG

June 02, 2009 - (Free Research) The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence.

(WHITE PAPER)

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Winning the War for Talent in the High-tech Industry

by SAP AG

January 23, 2009 - (Free Research) Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions.

(WHITE PAPER)

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Human Capital Management for the Public Sector: Make Every Employee a Strategic Asset With Sap® Solutions

by SAP AG

January 01, 2007 - (Free Research) Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management (HCM).

(ARTICLE)

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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value

by SAP AG

June 02, 2009 - (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.

(WHITE PAPER)

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Measuring Return on Investment of Real-time Feedback Analytics

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments.

(WHITE PAPER)

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9 Critical Steps in Designing Enterprise-Wide Feedback Systems

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.

(WHITE PAPER)

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The Performance Manager: Turning Information Into Higher Business Performance

by IBM

February 14, 2008 - (Free Research) Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

(WHITE PAPER)

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Developing a Unique Unified Communications Strategy

by Hewlett-Packard Company

September 01, 2009 - (Free Research) This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.

(EGUIDE)

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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money

by Microsoft

October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.

(CASE STUDY)

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Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services

by Microsoft

March 06, 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.

(CASE STUDY)

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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services

by Microsoft

February 01, 2009 - (Free Research) annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.

(CASE STUDY)

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Videoconferencing Best Practices: Leveraging The Value of a Total Solution

by TANDBERG

November 12, 2009 - (Free Research) As companies become more global and more virtual, executives are realizing the value of visual communications: Only by seeing the people they’re working with can employees truly collaborate as though they are in the same room, even if they’re continents apart.

(WHITE PAPER)

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Making the News: Dell helps a media company maintain its competitiveness in the evolving news business, reducing the time needed to publish breaking stories by 50 percent

by Dell, Inc. and Intel

February 01, 2008 - (Free Research) This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.

(CASE STUDY)

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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

by Microsoft

June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.

(CASE STUDY)

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BMC Helps Dell IT Automate

by BMC Software, Inc

November 03, 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.

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PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers

by PC Connection in partnership with Intel

September 28, 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.

(PODCAST)

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SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants

by SPSS Inc. Worldwide Headquarters

May 01, 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.

(CASE STUDY)

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Dealing with Specific Types of Difficult People

by Global Knowledge

October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it.

(WHITE PAPER)

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Workload Automation in 2 Minutes

by BMC Software, Inc

July 2009 - (Free Research) Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. See how BMC CONTROL-M gives you a single point of control for all your jobs, across all platforms and applications. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation.

(WEBCAST)

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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling

by BMC Software, Inc

April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.

(WHITE PAPER)

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Road Map for Delivering XMLP Documents from Oracle EBS

by STR Software

May 2009 - (Free Research) A transparent, out-of-the-box solution, AventX Oracle Connector utilizes native Oracle E-Business Suite functionality (workflow, forms, and database technology) to automate fax and email delivery of any document that can be printed. The result: measurable savings, streamlined workflow, and enhanced productivity.

(DATA SHEET)

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Proven Strategies for Successfully Deploying An Electronic Health Records Solution

by Kofax, Inc.

September 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.

(WEBCAST)

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